Reputation Management

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Go to “Reputation”

From the left-hand sidebar, click on “Reputation”.

This tab helps you monitor, request, and respond to reviews from platforms like Google and Facebook.

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Connect Review Platforms (First-Time Setup)

If not already connected:

Go to Settings in the left menu

Click Integrations and

Click “Connect" for the GMB profile

Link your Google My Business (GMB) and/or Facebook Page.

This allows GHL to pull in your existing reviews and send requests.

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Monitor Existing Reviews

The Dashboard shows:

Total reviews

Average star rating

Reviews by source (Google, FB, etc.)

Recent reviews

You can read and reply to Google reviews directly from here (if connected).

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Send Review Requests

Click “Requests” > “Send Review Request”

Choose how to send:

Email

SMS

Fill out:

Contact name

Phone/email

Optional: use a template message

Click “Send”

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Customize Review Request Templates

Customize Review Request Templates

Go to Reputation > Settings

Customize:

Review invitation messages

Thank you messages

SMS or email templates

You can include review links directly to your Google/Facebook page.

Use Automation for Review Requests

Add review requests to your workflows or campaigns.

Example: After an appointment or purchase, auto-send a review request.

Use the “Send Review Request” action in your workflow builder.

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View Request Statuses

Under the “Requests” tab, see who:

Was sent a review request

Opened the message

Left a review

Ignored or bounced

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Respond to Reviews

Go to “Reviews” tab.

For Google reviews, click “Reply” below the comment.

Type your response and submit.

For other platforms, GHL may link you to respond directly via the platform.

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Manage Settings & Automation

Under Settings > Reputation, you can:

Enable/disable review requests

Turn on/off using the toggle button

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Export Reviews for Testimonials

You can export reviews and showcase them on your website, landing pages, or social media.

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